Refund Policy

At Vanji, we strive to provide a fair and transparent cancellation process. Please review our refund policy regarding boat booking cancellations, weather-related changes, and processing times.

1. Customer Cancellation and Late Arrival

Full Refund: If you cancel your booking 24 hours prior to your scheduled departure time, you are entitled to a 100% full refund of your total payment.

No-Shows & Late Arrivals: The boat starts strictly at the scheduled time. If you fail to arrive for your scheduled departure or arrive late, no refunds or time extensions will be granted.

2. Weather and Company Cancellations

Weather Conditions: Boating is highly dependent on safe weather. If the Captain or Vanji team determines that weather conditions are unsafe for departure, your trip will be cancelled. In this event, you will receive a full refund.

Mechanical Issues: In the rare event that a booking must be cancelled by us due to unexpected mechanical failures or unforeseen vessel issues, you will receive a full refund.

3. Refund Processing Time

- Once a cancellation is confirmed and a refund is approved, the funds will be processed automatically back to your bank account.

- Please allow 5 to 7 business days for the credited funds to appear in your bank account